Welcome to QuinnFlags.com!
Call Us At: 800-353-2468

Live Chat Online

Terms & Conditions

All sales will be limited to the terms and conditions contained herein. An objection by Buyer to any of the terms contained herein shall be deemed to have been waived if we do not receive the objection in writing within 10 days of receipt of invoice or acknowledgement or before part of the merchandise or services is accepted by Buyer, whichever may occur first.

By submitting a Purchase Order to Quinn Flags, customer agrees that the transaction will be bound by the terms and conditions listed within this Website and cannot be superseded by any terms, conditions or provisions contained in customer’s purchase order and/or vendor’s agreement.

INTENDED USE OF PRODUCTS:
The products offered within the current Quinn Flags Website, catalogs or any marketing materials are not intended for use by children ages 12 years or younger. 

STATEMENT OF LIMITED LIABILITY:
Quinn Flags (Factory/seller) makes no warranties whether expressed or implied including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose or non-infringement. In no event shall Quinn Flags be liable for any incidental, indirect, special, punitive or consequential damages of any kind including, but not limited to, lost revenue or profits regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if Seller has been advised of the possibility of such damages. In no event shall the maximum liability of the Seller exceed the product price collected by Seller. Terms inconsistent with those stated herein which may appear on Customer’s formal order will not be binding to Quinn Flags. 

GUARANTEE:
Quinn Flags has been serving this industry for over 20 years with reliable, high- quality products and we are dedicated to customer satisfaction.  All merchandise manufactured by Quinn Flags is inspected before shipment and is unconditionally guaranteed to be free from defects of material and workmanship for a period of thirty (30) days.
Seller’s obligations of merchandise deemed as defective and which are returned to factory freight prepaid within (30) days of the date of shipping, is limited to a refund, repair or replacement of merchandise at Seller’s discretion, without any further obligation or liability on the part of the Seller. Additionally, Seller makes no warranty expressed or implied against damage of vehicle surfaces or loss of product, as Factory has no control over how products are cared for, altered, stored, installed and/or used, or the surface for which the products are applied. Failure to provide Quinn Flags with notice of any claim within thirty (30) days from the date of shipping and failure to return such products within thirty (30) days or if any changes or alterations made to product shall constitute a waiver of all such claims in respect to such products.

RETURNS:
Quinn Flags stands behind our products 100% and will make good on any products proven defective in materials and workmanship. Quinn Flags must be notified of all damaged orders or discrepancies within 30 days of order receipt. For a quicker response, detailed photographs showing different angles are recommended along with an explanation of what photographs are showing. Any changes or alterations of any kind to the products or hardware will void any warranties. 
All returns must be authorized in advance by the factory within 30 days of receipt of goods.  Buyer must pre pay all freight costs on authorized returned goods. Any returns not authorized by factory will be refused and returned to sender at buyer’s expense. No returns will be accepted for custom imprinted, special orders, non-stock and some unprinted merchandise unless it is determined by the factory to be defective. Returns on unprinted merchandise and stock items are subject to a 15% restocking fee. No replacement, discount or credit will be issued for merchandise which is unavailable for return to Quinn Flags.

GOVERNING LAW:
By placing a purchase order with Quinn Flags, buyer agrees that all transactions shall be governed and construed according to the laws of the State of Pennsylvania. Furthermore, you agree that all disputes shall be settled in York County, Pennsylvania.

TERMS:
New accounts must submit a valid Resale Certificate and are on prepay, credit card basis until credit is established. All payments must be paid in U.S. Dollars.  Customers may qualify for 30 day open accounts.  Please contact your customer service representative or visit www.quinnflags.com/credit for a credit application.  Until credit has been established, payment is required at the time the order is placed.  Payments may be made using ACH, EFT transfer, check by phone, cashier’s check, money order or by credit card.  We accept Visa, Master Card and American Express. Please note that production will not begin nor will stock be reserved for an order until payment is received in full and/or account is current. Some checks may require a waiting period.  A service charge of $50.00 (Z) will be charged on all return checks. If you are not sure your company has credit terms, please contact your customer service representative.
Credit accounts are net 30 days. Terms are from the date of the invoice which is the same day of shipment.  Customers with approved credit terms of Net 30 who wish to pay by credit card must do so at the time the order is placed. Once orders are billed Net 30 and customer wants to pay invoice by credit card, a processing fee of 4% will be added to the order.
Past due invoices are subject to a finance charge of 1.5% per month or maximum allowed by law.  Any account not kept current will be returned to prepay terms. Customers with accounts requiring collections will be liable for all associated costs including legal fees.  Customers outside the U.S. must send certified funds in U.S. dollars for merchandise and freight with order unless prior arrangements have been made.
Quinn Flags reserve the right to revoke credit terms at our discretion and to bill end client direct if invoices are over 90 days past due. Any unused credits on accounts of 12 months or older will be written off and are not refundable.

GENERAL INFORMATION:

How to order:
All orders must be faxed, mailed or emailed (info@quinnflags.com).  Phone orders & verbal modifications are not accepted.  Emailed orders must include PO# in the subject line.

Production Time:
Standard production time appears in the product information provided for each item.  

Production time begins the next working day after the order is “Production Ready”.  Production Ready means:
• All order information is complete and all issues have been resolved. See purchase order check list at www.quinnflags.com/POchecklist
• Vector artwork has been received and approved by Quinn Flags. See artwork requirements at http://www.quinnflags.com/art-requirements
• All proofs have been approved and returned to Quinn Flags.
• Approved credit has been established or Prepayment received.
 Rush production is available on most products.  Contact Customer service for pricing and details.

Acknowledgments/Proofs:
All orders are acknowledged by fax or email within 24 hours and followed up with a Digital Proof within 1-2 business days.  To ensure that you receive your acknowledgement and proof in a timely manner, please provide your email address on your purchase order.  If you do not receive your Digital Proof within 48 hours, please contact factory.  Upon receipt of your proof, please review all information carefully.  It is customer’s responsibility to contact factory immediately with any discrepancies. By submitting a purchase order, you agree to all the terms and conditions set forth by Quinn Flags which supersedes those submitted by the customer.

Cancelations or changes:
All orders are considered firm and cannot be canceled without written approval from Quinn Flags.  If cancelation is necessary, all costs associated with the work performed to date of acknowledged cancelation will be invoiced. All changes to an order must be requested in writing. Any change to an order once approved or in production, will be billed for work completed plus any additional cost to complete the change. Any change to an order may delay shipping.  The Quinn Flags proof supersedes all previous quotes, color requests, samples and purchase order information.

Overruns/underruns:
Although Quinn Flags will endeavor to be as accurate as possible, all orders are subject to a 5% overrun or underrun and will be shipped and billed accordingly. If exact quantity is required, please specify in writing on P.O.

Pricing:
We work very hard to ensure all pricing is accurate, however, due to currency and raw material price fluctuations, prices, terms and items are subject to change without notice. Additionally, typographical and human errors are subject to correction.  We are not responsible for incorrect pricing, production times and/or descriptions found on 3rd party databases, websites, flyers, catalogs, etc. Prices on our web site supersede all previous publications & websites. Call Customer Service for up to date pricing and large quantity quotes.  All prices are in U.S. Dollars. Prices do not include freight or handling charges unless specifically stated in writing by Quinn Flags.

Co-op Programs/Pricing:
Catalog and Co-op programs are always welcome at Quinn Flags. Please contact your Customer Service Representative for details. All Co-ops and catalog programs must be in writing and approved by Quinn Flags. In order to receive Co-op pricing, all orders must reference “Co-op Pricing” on the purchase order.

Repeat Orders:
Please supply Quinn Flags with your most recent PO#, Quinn Flags Order#, art and date of order for helping to speed the process with all reorders.
Quinn Flags endeavors to keep Artwork on file for a minimum of 1-year from the date of the order. Since we are continually making changes and upgrades to our production materials, inks and equipment, exact color matching cannot be guaranteed.  If color matching is needed, please inquire about strike-offs, color swatch or a scaled size pre-production sample.  Feel free to contact your customer service representative in writing if you have any questions regarding exact color matching. Proofs will be supplied on all repeat orders and need to be approved prior to the start of production.

PMS Color Matching:
We do not charge for PMS color matching
PMS coated colors are matched as closely as possible but we cannot guarantee.  We print a full color CMYK process (unless otherwise quoted for a screen print or spot color print).  It is important to understand that matching PMS colors to different substrates or materials is very difficult. Variances will occur when comparing a PMS coated color printed on different types of printers and materials such as polyester, nylon, cotton, vinyl, felt and more.  PMS color swatches, strike-offs or a scaled sized pre-production samples are available upon request. 

Fading:
We use only the best UV treated dye sublimation inks.  They are designed for longevity in all outdoor weather conditions.  It is impossible to accurately predict how long a printed product will last outdoors before fading occurs because there are too many variables such as sun, wind, rain & care.  Over extended periods of time lighter colors will fade faster than darker colors because of how much ink consumption is used to print those colors.

Sizing:
Because all flags and banners are cut and sewn by hand there could be up to a 5% variance in the final product size. Special exceptions can be made upon request for exact size requirements but will need to be quoted and agreed to as such in writing.

Samples:
Quinn Flags provides generic product samples at no charge – the customer is responsible for the shipping charges.  Certain large product samples may require payment.  If an exact color or design sample is needed, that is considered a pre-production sample and needs to be quoted accordingly.  Standard lead times apply to pre-production samples unless otherwise requested in writing and agreed to by Quinn Flags.

Disclaimer:
Quinn Flags is not responsible for non-fulfillment of orders or missed ship dates caused by embargoes, strikes, fires, customs inspections or other causes beyond our control domestically or in the foreign countries from which we import. If Quinn Flags can no longer obtain a product from one of its suppliers, we reserve the right to substitute a similar product of equal or greater value. Quinn Flags reserves the right to pass along product price increases and/or increased freight charges that result from a change in national or world economics.

Trademarks:
The names, slogans, logos, designs, insignias and any or all trademarks shown in our website, catalog, flyers, etc. are solely intended to show the type and quality of imprinted products and techniques.  They are not presented for resale, nor do they imply a product endorsement or brand name endorsement by or for the trademark owner.  All trademarks are the property of their respective owner.
By placing an order with Quinn Flags, customer represent and warrant that they have the right to order, purchase and distribute merchandise containing the names, artwork, designs, logos, trademarks or similar identified in your order. Customer also agrees to indemnify, defend and hold harmless Quinn Flags from and against all claims, liabilities and expenses (including attorney’s fees) arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will continue to remain in effect after the delivery of your order. All trademarks are the property of their respective owners. Unless indicated on purchase order at time of order in writing, Factory reserves the right to use any items produced in displays, advertisements, catalogs, brochures and other promotional uses without liability  to trademark, copyright or other propriety rights. By placing an order with Factory, customer agrees to such use.

Website:
Please visit our website www.quinnflags.com to utilize:
• Complete Product Online Catalog
• Product Quotes
• Artwork Requirements
• Upload Artwork
• Product Templates
• Order Status & Tracking (Coming Soon)
• Current Flyers 
• Custom Flyers
• Product Videos
• Instructional Videos
• P.O. Check List
• Credit Application
• Other Forms

Shipping:
Although shipping is available via UPS, FedEx, USPS or truck shipment, our preferred shipping method is via UPS. They service our factory daily. If you request a different carrier, please be aware that you may incur additional charges and/or a delay in shipping.  We do not ship COD.  All freight, transportation, mailing, handling and demurrage charges shall be paid by the buyer.
APPROXIMATE SHIPPING TIMES: (Represents UPS GROUND service.)
Approximate Shipping Times

F.O.B.
Point is Hanover, Pennsylvania 17331.  Title of all merchandise passes to consignee upon carrier pick up at F.O.B. point.  Quinn Flags is not responsible for delays or damages by carrier. All shipments are insured at invoiced value.  The Buyer must make all claims directly to carrier within 10 days of receipt of merchandise.  Quinn Flags is not responsible for any freight arrangements made by Customer.

Freight Quotes:
Estimated freight and billed freight charges may vary due to carrier fuel surcharges, product density, packaging and dimensional shipping weight. Due to these factors, Quinn Flags will not be responsible for the differences between estimated freight quotes and actual billed freight charges. Oversized boxes are billed by dimensional weight per the carrier’s specifications.

Split/Drop Shipments:
Add $8.00(v) per location and or ship date after the 1st location or ship date. For multiple drop shipments to 5 or more addresses, a Microsoft® Excel® spreadsheet with full address information must be supplied with the order. See Drop Shipment template at www.quinnflags.com/dropshipments. Additional lead time may be required for multiple drop shipments.

U.S. Post Office Shipments:
Add $15.00(V) per order plus postage for delivery service to post office.

THIRD PARTY FREIGHT BILLING:
Add $7(Z) per address.  Charge applies to orders instructing Quinn Flags to ship on a third party or recipient’s shipping account number. Please indicate on order whether third party account is the Buyer’s account or the recipient’s account.

ADDRESS CORRECTION:
If the freight carrier notifies Quinn Flags of an incorrect shipping address, an address correction charge of $15.00(Z) per carton will be billed back to you for incorrectly supplied addresses.

Foreign shipments:
Drop shipments to Puerto Rico and foreign countries require a commercial invoice to accompany the shipment. If you are unable to supply an invoice at the time of order, Quinn Flags can prepare it for you for a minimal fee of $30(V). Buyer is responsible for all Duties, Taxes and fees for all foreign shipments.

WAIVER:
A waiver by Seller of any breach by Buyer shall not constitute a waiver by Seller of any other breach by Buyer.

STATUTE OF LIMITATIONS:
Any action for breach of contract of sale must be commenced by Buyer within one year after the cause of action has accrued.

All orders must be faxed, mailed or emailed to info@quinnflags.com
Orders are not considered complete or “Production Ready” unless it contains the following information.  To avoid production delays, please make sure your order is complete or “Production Ready”.

Purchase Order Check List:
• Company Name, Mailing Address, Telephone & Fax Numbers
• Contact Name, Telephone & Fax Number & Email Address
• Purchase Order Number
• Shipping method
• Confirmed Ship To Address
• Requested Shipping date
• Event or in hands date
• Correct Product Name & Number
• Product color
• Product quantity
• Imprint color
• Correct pricing
• Useable artwork & layout
• Copy of imprint on or with the purchase order
• Approved Credit or Prepayment
• Approved paper or product proof